Welcome to joya66. We believe that the foundation of a trustworthy online betting platform is an unwavering commitment to member privacy and data protection. This privacy policy clearly explains how joya66 collects your personal information, what it is used for, and how securely it is stored.
By using our platform, you agree to this privacy policy. We encourage you to read it carefully before registering. If anything is unclear, reach out to our support team — we are always ready to help.
We never sell your personal data to third parties or use it for any unauthorized purpose. Your information is used solely to improve service quality and ensure security.
1 What Information We Collect
Joya66 collects two types of information from you — data you provide directly, and data collected automatically. Information you submit during registration falls into the first category, while technical data recorded as you use the platform falls into the second.
Information Provided Directly
- Full name and date of birth (for age verification).
- Mobile number and email address.
- Residential address (required for the KYC process).
- National ID or passport number (for identity verification).
- Payment details: Mobile Banking/Nagad/Rocket number (for payment processing).
- Messages and information you provide when contacting support.
Automatically Collected Information
- IP address and device type.
- Browser type and operating system.
- Log of platform access times and activity.
- Bet history and gaming patterns.
- Information collected through cookies and tracking technologies.
| Data Type | Reason for Collection | Retention Period |
|---|---|---|
| Identity Document Information | KYC Verification & Age Confirmation | 5 years after account closure |
| Payment Information | Transaction Processing | 7 years after account closure |
| Gaming Log | Responsible Gaming Monitoring | 3 years after account closure |
| Support Contact | Improving Service Quality | 2 years after last contact |
| Cookie Data | Improving User Experience | Session or up to 1 year |
2 How We Use Your Information
Joya66 uses your information only for specific, legitimate purposes. Under our privacy policy, no data is used for anything beyond its intended scope. Below are the primary purposes for which we use your information:
- Account Management: To create, verify, and secure your profile.
- Payment Processing: To process deposits and withdrawals securely.
- Fraud Prevention: To detect and prevent suspicious activity.
- Service Improvement: To analyze your usage patterns and improve the platform.
- Responsible Gaming: To identify signs of problem gambling and provide timely assistance.
- Legal Compliance: To meet regulatory authority requirements.
- Customer Support: To resolve your complaints and queries promptly.
- Promotional Communications: To inform you about offers and bonuses, subject to your consent.
If you no longer wish to receive promotional emails or SMS from joya66, you can unsubscribe at any time from your account settings. Essential account-related messages will continue to be sent.
3 Data Retention & Security
Joya66's servers are hosted in internationally certified data centers. We use industry-leading technology to keep your data secure. Our data storage practices follow these principles:
- Even after account closure, certain data is retained for a defined period as required by legal obligations.
- Payment information is retained for a maximum of 7 years in accordance with financial regulatory guidelines.
- Once the retention period expires, data is deleted securely and irreversibly.
- All stored data is kept in an encrypted state.
4 Data Sharing with Third Parties
Joya66 never sells your personal data. However, limited information may be shared with trusted third parties where necessary to deliver our services. Any such sharing is always done with your protection in mind.
- Payment Gateway: To process transactions via Mobile Banking, Nagad, and Rocket.
- KYC Partner: Authorized agencies for identity and age verification.
- Law Enforcement: When required by court order or legal obligation.
- Regulatory Authority: For gaming license audits.
- Fraud Prevention Services: To detect fraudulent activity.
All third-party partners are bound by our strict confidentiality agreements. They may not use your information beyond what is authorized by joya66.
5 Cookies & Tracking Policy
Joya66 uses cookies on its website. Cookies are small data files stored in your browser that help improve your experience on the platform.
- Essential Cookies: Essential for login sessions and security.
- Performance Cookies: To monitor platform speed and performance.
- Functional Cookies: To remember your preferences and settings.
- Analytics Cookies: Analyzing user behavior to enhance our services.
You can disable cookies through your browser settings, though some platform features may not function properly as a result.
6 Your Data Rights
Under joya66's privacy policy, you retain the following rights over your data. We believe you should have full control over your own information.
- Right to Access: The right to view all information stored in your account.
- Right to Rectification: The right to request correction of inaccurate or incomplete information.
- Right to Erasure: Request deletion of your data under certain circumstances.
- Right to Restrict Processing: Request to stop processing your data for specific purposes.
- Right to Data Portability: The right to receive your data in a portable format.
- Right to Object: The right to object to your data being used for marketing purposes.
To exercise these rights, contact the joya66 support team. We will process your request within 30 days.
7 Security Measures
Joya66 employs a multi-layered security framework to keep your data safe. Our security team is active around the clock and responds immediately to any suspicious activity.
- SSL/TLS Encryption: All data transfers are encrypted with 256-bit SSL.
- Two-Factor Authentication (2FA): An additional layer of security for accessing your account.
- Firewall Protection: Advanced firewall protection to block unauthorized access.
- Regular Audits: Regular audits conducted by independent third-party security experts.
- Data Backup: Backup copies of data stored across multiple secure locations.
- Staff Training: All staff receive regular training on data protection practices.
8 Child Protection Policy
Joya66 is strictly for users aged 18 and above. We never knowingly collect data from minors. Age verification is mandatory during registration.
If we become aware that a minor has registered on our platform, the account will be closed immediately and any collected data will be deleted. Parents and guardians are encouraged to monitor their children's internet activity.
9 Policy Updates
Joya66 reserves the right to update this privacy policy as needed. If any significant changes are made, we will notify you via email or an in-platform notification.
Continued use of the platform after any changes are made will be considered your acceptance of the updated policy. We recommend reviewing this page regularly. The "Last Updated" date will always be displayed at the top of the page.
10 Contact Us
For any questions, requests, or complaints regarding the Privacy Policy, please contact joya66's dedicated Privacy Team. Our support team is available 24/7, every day of the week.
- Email: [email protected]
- Live Chat: Click the chat icon in the bottom-right corner of the platform.
- Support Page: FAQ Page You'll find answers to common questions here.